EXPERIENCE OVER 30+ YEARS

The process of consideration of inquiry

Customers must indicate their name, surname, contact information (including address), and state the purpose in their inquiry. If you do not specify a name, surname and address, then the inquiry is considered to be anonymous. Anonymous inquiries are not considered by the Bank. The Bank should respond to the inquiries which are not anonymous.

All requests received by the Bank are recorded in the registration book. Customer at the first request may obtain information about the registration number and date of receipt of the inquiry.

Means appeals to TuranBank to restore the rights of the customer, for complaints and suggestions:

Telephone: 935 (-9), (+99412) 510-79-11 (236) or what's app: 050-268-72-22

E-mail address: office@turanbank.az

Mailing address: AZ1073, Baku, 85 I. Gutgashenly street

Sites: www.turanbank.az; https://www.facebook.com/TuranBankASC

Terms of consideration of inquiries

Customers' inquiries should be considered by credit organizations during 15 working days. If the bank needs more time then this period may be extended up to 30 working days. In this case, the customer is provided with an information on the reasons for the delay, the next steps and the deadline for consideration of the inquiry. If the investigation is required to provide additional documentation, the customer is informed about it and about deadline to submit the required documents.

Inquiries received from the Central Bank should be considered within 7 working days. If the Central Bank is required to inform the customer then the consideration of inquiries should be made by the above-mentioned sequence.

In case of disagreement with the answer

In case of disagreement with the Bank's response the customer may apply to the Central Bank or the appropriate judicial authorities.

You can explore the rules of "Reviewing appeals of financial services consumers" at Turanbank OJSC through the file.

Convenient, safe and fast banking

TuranBank Secures Revolving Credit Line of up to USD 8 Million from the Asian Development Bank

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TuranBank attracts local-currency financing from an International Financial Institution

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TuranBank Announces Financial Results for Q3 2025

One of Azerbaijan’s leading financial institutions, TuranBank OJSC, has announced its financial results for the third quarter of 2025. According to the report, the Bank has maintained its strong market position and continued its steady growth trajectory. As of the end of Q3 2025, TuranBank’s total assets increased by 5%, reaching AZN 893 million. In line with its strategic goals, the Bank continued to expand financing for micro, small, and medium enterprises (MSMEs). The loan portfolio grew by 9.1% (AZN 59 million) compared to the...

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TuranBank Signs Loan Agreement with ECO Trade and Development Bank

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TuranBank wins International Award for “Best SME Deal of the Year”

TuranBank, one of Azerbaijan’s leading financial institutions, has been recognized as the winner in the “Best SME Deal of the Year” category at the 11th Trade and Supply Chain Finance Program Awards 2025, organized by the Asian Development Bank (ADB)—a highly regarded event in the global financial sector. The award was officially presented to TuranBank during a formal ceremony held on September 2, 2025, in Singapore. This prestigious competition assessed trade and supply chain finance projects implemented by banks...

TuranBank became the official partner of the World Final of the International Programming Contest

Actively supporting the digitalization processes in our country, TuranBank is the official partner of the 49th International Programming Contest (ICPC) World Final to be held in Azerbaijan from August 31 to September 5, 2025, within the framework of the Azerbaijan Banks Association. It should be noted that the competition, which is considered the most prestigious programming competition in the world, is organized by the “ICPC Foundation” and hosted by ADA University, in partnership with the Central Bank of the Republic of...

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