EXPERIENCE OVER 30+ YEARS

The process of consideration of inquiry

Customers must indicate their name, surname, contact information (including address), and state the purpose in their inquiry. If you do not specify a name, surname and address, then the inquiry is considered to be anonymous. Anonymous inquiries are not considered by the Bank. The Bank should respond to the inquiries which are not anonymous.

All requests received by the Bank are recorded in the registration book. Customer at the first request may obtain information about the registration number and date of receipt of the inquiry.

Means appeals to TuranBank to restore the rights of the customer, for complaints and suggestions:

Telephone: 935 (-9), (+99412) 510-79-11 (236) or what's app: 050-268-72-22

E-mail address: office@turanbank.az

Mailing address: AZ1073, Baku, 85 I. Gutgashenly street

Sites: www.turanbank.az; https://www.facebook.com/TuranBankASC

Terms of consideration of inquiries

Customers' inquiries should be considered by credit organizations during 15 working days. If the bank needs more time then this period may be extended up to 30 working days. In this case, the customer is provided with an information on the reasons for the delay, the next steps and the deadline for consideration of the inquiry. If the investigation is required to provide additional documentation, the customer is informed about it and about deadline to submit the required documents.

Inquiries received from the Central Bank should be considered within 7 working days. If the Central Bank is required to inform the customer then the consideration of inquiries should be made by the above-mentioned sequence.

In case of disagreement with the answer

In case of disagreement with the Bank's response the customer may apply to the Central Bank or the appropriate judicial authorities.

You can explore the rules of "Reviewing appeals of financial services consumers" at Turanbank OJSC through the file.

Convenient, safe and fast banking

TuranBank Attracted Funds in Local Currency from International Funds to Finance Business

Business Baku, Azerbaijan – TuranBank OJSC, one of the leading banks in Azerbaijan in the field of small and medium business financing, has signed new loan agreements with funds managed by the reputable Incofin Investment Management of Belgium. According to the agreements, the Bank has attracted financial resources in local currency equivalent to USD 1.25 million from the "Incofin Climate-Smart Microfinance Fund" (CSMF) and EUR 2 million from the "Incofin Microfinance Fund" (IMFI) for a period of 3 years. These funds will be directed...

TuranBank Conducts Beach Cleanup Campaign on the Caspian Coast in Cooperation with the Ministry of Ecology and Natural Resources

With the aim of protecting the environment and raising ecological awareness, TuranBank OJSC has implemented its next environmental campaign with the support of the Ministry of Ecology and Natural Resources (MENR). Within the framework of the project titled "Clean Coasts with TuranBank", bank employees and eco-volunteers carried out extensive cleanup work along the coastline of Bilgah settlement. By participating in the collection of various types of waste, they contributed to making the area cleaner and more suitable for recreation. It should...

TuranBank Chairman Participates as a Speaker at the Islamic Development Bank Group Annual Meetings

Mr. Orkhan Garayev, Chairman of the Management Board of TuranBank ASC, participated as a speaker in a key panel discussion held within the framework of the 51st Annual Meetings of the Islamic Development Bank Group. The Chairman spoke at the panel entitled “Integrating SMEs into Regional Value and Supply Chains: Reducing Trade Barriers, Ensuring Order Fulfillment, and Strengthening Linkages Among Market Participants”, where he shared strategic insights on the role of the banking sector and regional financial instruments in...

TuranBank Signs a Intent Declaration Worth USD 15 Million with the Islamic Corporation for the Development of the Private Sector (ICD).

TuranBank OJSC, one of the leading financial institutions in Azerbaijan, and the Islamic Corporation for the Development of the Private Sector (ICD), the private sector arm of the Islamic Development Bank Group, have signed an intent declaration to attract USD 15 million in funding to support private sector projects in Azerbaijan. The signing ceremony took place at the opening event of the Private Sector Forum, held as part of the Islamic Development Bank Group Annual Meetings. The Memorandum of Understanding was signed by Dr. Khalid...

TuranBank Attracts Funding to Promote Gender Equality and Financial Inclusion

TuranBank OJSC, which places a strong emphasis on gender equality and expanding women's access to financial opportunities, has successfully concluded another important international cooperation agreement. Within the framework of its partnership with Belgium-based Incofin Investment Management, the Bank has secured funding from the Global Gender-Smart Fund S.A., SICAV (GGSF) in the amount of the local currency equivalent of USD 5 million for a period of three years. The attracted funds will be directed towards financing micro, small, and...

Attention Shareholders of TuranBank OJSC

The next General Meeting of Shareholders of TuranBank Open Joint Stock Company will be held on July 15, 2026, at 3:00 PM at the following address: 85 I. Gutgashinli Street, Baku, Republic of Azerbaijan. Shareholders who will be represented by an authorized representative are kindly requested to submit the relevant power of attorney to the Bank before the commencement of the meeting. Address: Bank's Head Office, 85 I. Gutgashinli Street, Baku. Tel: (012) 510-79-11, 510-79-22; Postal Code: AZ 1073; Note: The agenda of the meeting has been...

TuranBank Brings Joy to Children of Martyrs Together with DOST Agency

Remaining committed to its tradition of actively supporting initiatives aimed at the social protection and well-being of the families of martyrs and war veterans, TuranBank has implemented another meaningful social project on the occasion of “1 June – International Children’s Day.” Within the framework of the “Legacy – Let’s Preserve Our Heritage” project organized by the “Volunteer DOST” program of the DOST Agency, the Bank provided financial support for a trip for children of...

Towards a Green Future: TuranBank Takes Another Step Toward the 1 Million Trees Goal

TuranBank, which prioritizes environmental protection and ecological well-being as a key pillar of its corporate social responsibility strategy, has joined another large-scale tree-planting initiative held in the Müşfiqabad settlement. Within the framework of the campaign, participants planted 625 Eldar pine and olive trees across a 1-hectare area. In total, the project envisions the planting of 37,500 trees of various species across a 60-hectare area in Muşfiqabad, Absheron district, along with the development of a modern irrigation...

Azerbaijan Energy Regulatory Agency and TuranBank Sign Cooperation Agreement

A cooperation agreement has been signed between the Azerbaijan Energy Regulatory Agency (AERA) and TuranBank OJSC on the provision of preferential loans through an authorized credit institution using the resources of the Energy Efficiency Fund. The agreement was signed by Chairman of the Management Board of TuranBank OJSC, Orkhan Garayev, and Deputy Chairman of the Management Board of AERA, Rovshan Ismayilov. The primary objective of the agreement is to promote the implementation of energy efficiency measures through cooperation with the...

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